Terms of Service

Safeguard Vision uses AI to replace the faces of people in your photos with new, realistic faces, so the photos can be shared without identifying them. You choose which faces change. We find faces automatically, but detection can miss a face, and an anonymised face can occasionally still resemble the original person. Always check every photo before you publish or share it. You remain responsible for what you publish.

You sign in with your email address. Keep access to that inbox secure: anyone who can read it can sign in to your account. Tell us straight away at hello@safeguard-vision.com if you think someone else has used it.

Every new account gets 2 free photos (once per email address). After that you buy photo packs: 50 photos for £19, 200 photos for £49 or 500 photos for £99. We don’t charge VAT. Current prices are on our pricing page.

• Each pack is a single payment. There is no subscription and nothing renews.
• Photos you buy never expire and are added to whatever you have left.
• Anonymising one photo uses one photo from your balance, however many faces you change in it. Regenerating a single face you're not happy with uses one more.
• You're not charged for a photo that fails to process or is refused by our content checks: the photo goes straight back on your balance.
• Free photos are watermarked. Buying any pack removes the watermark and unlocks larger batches and the audit log export, for as long as your account is open.

Payments are taken by Stripe. We never see or store your card details.

If you haven't used any photos from a pack, you can ask for a full refund of that pack within 14 days of buying it. Because photos are delivered digitally and immediately, once you've started using a pack it isn't refundable, except where the law says otherwise or something has gone wrong on our side — if it has, tell us and we'll put it right. Email hello@safeguard-vision.com to ask for a refund.

When you upload photos you confirm that:

• you have the right to use them, and a lawful basis to process the personal data in them;
• you're using Safeguard Vision to protect the identities of the people pictured; and
• you've followed your own organisation's safeguarding and data-protection policies.

You must not upload, or use Safeguard Vision to create:

• indecent, sexual or abusive images of anyone, and in particular any image of a child of that kind;
• images intended to deceive, harass, impersonate or defame anyone;
• anything unlawful, or that you don't have the right to use.

Uploads are checked automatically before they're processed, and photos that fail the checks are refused. We may suspend or close an account that breaches this section, keep records of the breach, and report suspected illegal content to the police or other authorities.

For the photos you upload, you (or your organisation) are the data controller and we process them on your behalf, only to provide the service. In particular:

• we use your photos only to find faces and anonymise them as you ask, and to keep the service safe (for example, the automatic content checks);
• we never use your photos to train AI;
• originals, anonymised photos and everything in between are deleted automatically 48 hours after each file is stored, or after 7 days if you choose that in History, by a clean-up that runs every hour. We keep a record of what was done (dates, file names, how many faces were found and changed, and where) but not the images;
• the people who work on Safeguard Vision are bound by confidentiality, and we protect your photos with appropriate technical and organisational security;
• we use the sub-processors listed in our privacy policy, under written terms that protect your data, and we'll update that list before adding new ones;
• we'll help you respond to requests from the people in your photos and with your own data-protection obligations, and tell you without undue delay if we become aware of a breach affecting your photos.

These terms form the data processing agreement between us. If your organisation needs a signed data processing agreement or information for a DPIA, email hello@safeguard-vision.com.

Don't try to disrupt the service, get around usage limits or content checks, access other people's photos, or reverse-engineer it. We apply reasonable limits on how many photos can be uploaded and processed in a short time to keep it fast and safe for everyone.

You keep all rights in your photos and the anonymised versions. You give us only the permission we need to process them as described above. We keep all rights in Safeguard Vision itself. The WordPress plugin is distributed under the GNU General Public License.

We provide Safeguard Vision with reasonable care and skill, but AI results vary and we can't promise that every face will be found or that every result will be unrecognisable — which is why you must check photos before using them. We aren't responsible for photos you publish without checking, or for indirect losses such as lost profits, business or reputation.

Our total liability to you for anything arising from these terms is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law, and nothing affects your statutory rights as a consumer.

You can stop using Safeguard Vision at any time and ask us to delete your account. Unused photos aren't refundable after the 14-day period in section 4. We may suspend or close your account if you seriously or repeatedly break these terms; if we close it for any other reason, we'll refund any photos you've bought and not used.

We may update these terms. If a change matters, we'll tell you by email or in the app before it takes effect, and if the wording you agree to before uploading changes, we'll ask you to accept it again.

These terms are governed by the law of England and Wales, and disputes go to its courts. If you're a consumer living elsewhere in the UK, you can also bring a claim in your local courts.

Questions about these terms? Email hello@safeguard-vision.com.